Sofbang specializes in helping utilities automate customer service using chatbots. By deploying our proprietary accelerators and customizing each bot based on company and customer needs, we help providers delight their customers while reducing costs overall.
In this case study, we’ll reveal how utilities can:
Even before COVID, customer service automation was a key strategic initiative for us because customers increasingly prefer that fast, satisfying, self-led experience. Now, with everything we’ve seen in 2020, we couldn’t be happier to have already invested in this technology. It’s saving our productivity day to day and improving satisfaction for our customers, with usage growing each month.”
Chief Transformation Officer, Fortune 500 Utility
The global market for chatbots has exploded to nearly $2 billion in 2020."