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Case Study

Fortune 500 Manufacturer

A Fortune 500 manufacturer was looking to strengthen the connective tissue between the office and the field by extending the full functionality of their ERP and database to service technicians. Their goals were to improve communication and reduce time-consuming manual reporting.

In this case study, we’ll reveal how this manufacturer:

  • Created 24/7/365 live connectivity between office & field
  • Reduced field service reporting times 20%
  • Increased CSAT by strengthening the service experience

Fortune 500 Manufacturer Connects & Automates Field Service

Challenge

  • Fully connect the office and field
  • Reduce time-intensive reporting

 

 

Results

  • An ERP-, CRM-, and warehouse-integrated mobile toolkit
  • Fully automated field reporting

TESTIMONIALS

What the Customer Says

With this mobile field service toolkit in place, our enterprise is connected in ways that we’d previously only dreamed of. Technicians in the field get exactly what they need. Our business office personnel are able to do their jobs faster and better than ever. Best of all, we’re doing measurably better work for our customers.”
CIO, Fortune 500 Manufacturer

Mobile technology has enabled today’s workforce to work and operate beyond the confines of the traditional four-walled office space."
Gallup