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Case Study

City of Chicago – Enabling Online Dog Permitting

The Office of the City Clerk in Chicago processes a wide variety of transactions, from parking sticker registration to pet licenses, property taxes, and beyond. To reduce the burden on in-office staff and simplify the pet registration process to encourage participation, the City Clerk sought to migrate the process online.

In this case study, we’ll reveal how the City of Chicago:

  • Migrated entire dog sticker purchase & renewal process to online
  • Increased legal dog registration sevenfold in two years
  • Leveraged automated print-on-demand to deliver stickers quickly

Office of the City Clerk of Chicago Streamlines Dog Registration

Challenge

  • Bring a legacy pen-and-paper process online
  • Establish print-on-demand capabilities

 

 

Results

  • Enabled modern eCommerce
  • Increased legal pet registration through ease-of-use