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Case Study

Solairus Aviation

Solairus Aviation provides its exclusive clientele with an end-to-end management experience for their private aircraft. That includes maintenance, storage, staffing, fueling, and beyond. Previously, Solairus had communicated those individual monthly summaries to customers via email. Looking to create something more useful and more secure for customers, they turned to Sofbang.

In this case study, we’ll reveal how Solairus Aviation:

  • Built a highly functional customer portal that boosted CSAT
  • Migrated 100% of sensitive communication away from email
  • Increased productivity & efficiency for office staff

Solairus Aviation Connects & Automates Customer Reporting

Challenge

  • Wide range of asset management processes
  • Creating a powerful, digestible data view

 

 

Results

  • A single source of truth for asset management customers
  • Reporting function has become a marketing selling point

TESTIMONIALS

What the Customer Says

Without any investment in a data center, we put together a product that has turned our finance function into a marketing and business development tool.”
Mark Dennen, CFO, Solairus Aviation

Every customer who has seen this customer portal is absolutely in love with it because… they can download their attachments for audit reasons, tax reasons, whatever is the case, and all of this is secure – we don’t communicate with our customers from a sensitive information perspective through emails anymore. Kudos to Sofbang for making our implementation a success. I couldn’t be happier with Sofbang"
Mandar Pendse, CIO, Solairus Aviation