Build an Understanding of Chatbot Technology
In the first half of the webinar, Danny explains…
- How to define a chatbot
- Why we’re at a point of critical mass with AI chatbot technology
- What an omnichannel chatbot strategy is and how it provides two-way value
- Multiple use cases for chatbot customer support in service-oriented industries like utilities, insurance, manufacturing, healthcare, and beyond.
Identify the Key Aspects of a Chatbot Strategy
In the second half of the presentation, Vivek explains…
- How a chatbot actually works from a backend perspective
- What you need to know to start your chatbot journey
- What data you need to track to retrain and improve a bot over time
- How to build a Center of Excellence around chatbots