Specializing in Innovative Cloud, Integration, Mobility, AI and DevOps Solutions

Build an Understanding of Chatbot Technology

In the first half of the webinar, Danny explains… 

  • How to define a chatbot
  • Why we’re at a point of critical mass with AI chatbot technology
  • What an omnichannel chatbot strategy is and how it provides two-way value
  • Multiple use cases for chatbot customer support in service-oriented industries like utilities, insurance, manufacturing, healthcare, and beyond.

Identify the Key Aspects of a Chatbot Strategy

In the second half of the presentation, Vivek explains…

  • How a chatbot actually works from a backend perspective
  • What you need to know to start your chatbot journey
  • What data you need to track to retrain and improve a bot over time
  • How to build a Center of Excellence around chatbots