Webinar on Demand

Wednesday, August 25, 2021. 1PM CDT

How to Deflect Calls to SMS with Chatbots

58% of customers want a reliable alternative to calling when it’s time to do business (Source: Forrester). Watch our 30- minute session on demand to learn how you can offer a 24/7 SMS-based experience supported by Conversational AI to serve customers better while reducing strain on your team.

Watch Now

Our mini-webinar will explain how you can:

  • Reduce call volume up to 20% via deflection
  • Process 85% of customer issues via SMS
  • Automate CX with Oracle Digital Assistant or Salesforce Einstein

Webinar Agenda

conversational chatbot

Why deflection to SMS?

 How to maximize deflection with Chatbots

Demonstration of SMS deflection supported by Chatbots

 How you can get started

Meet the Presenters

Danny Asnani

Danny Asnani

VP of Client Engagement
Sofbang LLC

A multi-decade veteran of the IT integration space, Danny brings a wealth of knowledge from a wide variety of enterprise transformations. Under his watch, Sofbang has emerged as a true leader in chatbot technology across a variety of platforms. Danny specializes in helping businesses see the connection between theoretical technologies and real business gains.

vivek

Vivek Ahuja

VP of Technology
Sofbang LLC

Vivek has been an enterprise middleware specialist for over fifteen years and has been configuring and implementing cloud-based solutions since the invent of cloud computing. Vivek has helped numerous businesses adopt powerful, continuous-improvement-based AI strategies by applying and modeling Sofbang's Chatbot Center of Excellence approach.

What Our Customers Say

"Working with Sofbang, we saved a lot of time and money by not reinventing the wheel."
 
Rajesh Kumar Thakur
Principal Architect
Exelon Corporation
"Our [ticket] volume has dramatically decreased. Most of my time was spent on emails. It takes the load off. The bot is leading our customers in the right direction."
Senior Customer Service Manager
Fortune 100 Utility

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